Our crews cannot empty bins/boxes that have incorrect items placed inside. In such cases an advisory sticker will be placed on the side of the bin/box. It is the responsibility of the resident to remove any incorrect items in time for the next collection date.
In both these cases the crew will not return to pick up bins/boxes.
If your waste/recycling was missed (and you have followed the above guidelines) then you can report it to us using the online form (link available on the right) or call us on 242323.
Missed bins needs to be reported within 2 working days.
We will endeavour to collect your missed bin within 2 working days