Pest control

The council offers a pest control service for all residents of Stevenage. The service is currently provided on behalf of the council by our contractor, SDK Environmental Ltd.

What type of pests are treated?

Our contractor can treat for most common pests, however, there is generally a charge. See our fees and charges page for a list of pests that can be treated and the charge.

Booking a treatment

Residents

Residents in privately owned or privately rented properties, including housing association tenants, can book and pay for the treatment online.

Residents in receipt of qualifying benefits should call 03444 828 325 to book treatment . You will be required to provide proof of benefit receipt.

Council tenants

Council tenants who want to book a treatment for rats, mice, bed bugs or cockroaches should call 03444 828325 to book the treatment. You will be required to quote your rent account number.

Council tenants not in receipt of qualifying benefits wishing to book a treatment for all other pests can book and pay for the treatment online.

How long will I have to wait for a pest control treatment?

Our contractor aims to visit within 2-3 working days in the case of rats, mice, bed bugs or cockroaches, and within 4 days in other cases. Please be aware that at busy times you may have to wait longer.

Who can use the service?

Anyone who lives in Stevenage is entitled to use our pest control service. We can also provide a service to commercial premises.

Important Information

Bees

Our pest control contractor does not deal with bees for environmental reasons. For a local bee keeper and advice please see The British Bee Keepers Association website.

Bees further information

Wasps nests

Make sure when booking for a wasp treatment that you specify the correct pest. If on arrival a pre-booked wasp treatment is identified as bees, SDK will not be able to carry out the treatment and no refunds will be given. Please note:

  • Nests can normally be treated up to a height of 6 metres
  • If treatment is not possible for Environmental or Safety reasons, a full refund is offered
  • If no nest is present or the problem is bees, a refund will not be provided
  • Nests once treated are not removed as there is no need
  • Treatments in lofts will be refused if lofts are not boarded
  • Treatment cannot be carried out if under ground
  • Treatment cannot be carried out in chimneys

Wasps further information

Bed Bugs

Preparation work is required to your furniture, bedding and clothing in order for a bed bug treatment to be carried. Please ensure that you read the fact sheet sent with your booking confirmation. If your property is not prepared adequately, our contractor will not be able to treat, and you may still be charged.

Bedbugs further information

Brown Tail Moth Caterpillars

Please note, the council does not provide a treatment for bees or brown tail moth caterpillars. Please consult the below pages for advice:

Brown Tail Moth Caterpillars

Help us to help you

If you have a cat or dog, ensure that it is regularly treated for fleas using an appropriate product in accordance with the manufacturer’s instructions.

Check your garden for signs of infestation, especially near sheds, compost heaps and any overgrown areas.

Carry out any measures identified by the contractor. Sometimes, you will be asked to do things before they visit (e.g. in the case of fleas or bedbugs) or you may be asked to carry out works to the property to prevent re-infestation (e.g. for squirrels or rats). If you don’t do these things, the contractor may not be able to treat the pest or eradicate the infestation.

Let us know if you see rats in public places by calling or emailing us on:

01438 242908 / 242916
env.health@stevenage.gov.uk

Useful links:

Pest fact sheets

DEFRA  - Animal Health and Welfare information

RSPCA

Contact details

Environmental Health & Licensing
Stevenage Borough Council
Daneshill House
Danestrete
Stevenage
Herts, SG1 1HN

01438 242908 / 242916
env.health@stevenage.gov.uk