Legal Information

Copyright

All material on this website, including text and graphics, is copyright of Stevenage Borough Council unless otherwise stated. Use may be made of this material by educational organisations without permission from Stevenage Borough Council if an acknowledgement to the Council is included.

All other use of this material may only be made with the express written permission of Stevenage Borough Council. This does not include the use of material from third party websites to which this site may be linked

For information about permission and re-use please email webmaster@stevenage.gov.uk

Disclaimer

Stevenage Borough Council updates and checks the content of stevenage.gov.uk regularly to ensure that users have the most up to date, accurate information.

However, the Council cannot be held legally responsible for any inaccuracies or omissions on the site that result in loss or inconvenience. In accessing this site, users accept these limitations and are advised to check with the Council personally if it is intended to place reliance on its contents.

Terms and Conditions for use of Licensed Address Data

You are granted a non-exclusive, royalty free, revocable licence solely to view the Licensed Data for non-commercial purposes for the period during which Stevenage Borough Council makes it available. You are not permitted to copy, sub-license, distribute, sell or otherwise make available the Licensed Data to third parties in any form. Third party rights to enforce the terms of this licence shall be reserved to Ordnance Survey.

Online Register of Planning Applications

"The Online Register of Planning Applications" is available 24 hours a day and updated twice daily.

No responsibility will be taken for any errors or omissions in the planning history information obtained from "The Online Register of Planning Applications" and it must not be used as a substitute for carrying out a formal 'Land Charge Search'. Similarly the information contained within "The Online Register of Planning Applications" does not constitute in any way a formal notification of a planning decision, and as such any actions taken as a result of information displayed on the site are undertaken entirely at the viewer’s own risk.

Under normal circumstances the plans and documents associated with new planning applications will be able to be viewed within 5 working days of receipt of the application. If none are displayed at the time, you may wish to try a few days later or alternatively you will be able to view the application and associated documents at the Council's offices at Daneshill House, Danestrete, Stevenage during normal office hours.

Third Party Websites

Stevenage.gov.uk contains links to third party websites that we think may be of interest to you. The Council cannot accept liability for the content of these sites or endorse the views expressed in them. You will also be subject to the terms and conditions specific to that site.

Unfortunately we do not have any control over the availability of linked pages but will remove links where a site is persistently unreliable.

Privacy Statement

Stevenage Borough Council regards your privacy as important and complies with the Data Protection Act 1998. We will only use any personal information you send us for the purposes for which you provide it. We will only hold your information for as long as necessary for these purposes and will not pass it to any other parties unless consent is obtained.

All employees who have access to your personal data, and are associated with the handling of that data, are obliged to respect the confidentiality of your personal data. All communications to us are protected against unauthorised access by third parties.

Upon request, we will inform you whether your personal information is stored by us.  Stevenage Borough Council reserve the right to charge a fee for requesting personal data.

Stevenage Borough Council tries to keep the information we have about you accurate and up-to-date. If, however, there are errors in your data, we will erase, rectify or amend that information upon request.

If you have concerns about the processing of your personal data please contact us or the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Use of Cookies by Stevenage.gov.uk

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently, as well as to provide information to the owners of the site.

The Council uses Google Analytics to collect information about how visitors use our site. We use the information to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

In May 2011 the Information Commissioner's Office published guidelines regarding the use of cookies on all websites. As a result Stevenage Borough Council are currently conducting an audit of the use of cookies on this website. 

Refund Policy for payments made via www.stevenage.gov.uk

All refunds are issued at the discretion of the Council, and will be credited only to the account of the credit/debit card used to make the original payment.

If you wish to apply for a refund you will need to provide the following details of the payment to be refunded. This must include the:

  • card holder name and address
  • what was being paid (if known)
  • date on which the card was charged or payment made
  • amount paid
  • reason why the refund is required
  • last 4 digits of the card

Without this information it will not be possible to consider the refund application.

Where the Council agrees that a refund is due, then:

  • we will refund the transaction in full
  • the refund will be processed within 7 days of it being agreed by the Council
  • your account(s) with the Council will be appropriately debited with the same value