Housing information and advice - introduction to services

Our Housing Options Team provides a free impartial and confidential service for people who need help with housing issues. We offer information, advice and practical help to prevent people becoming homeless.

We can provide advice on a variety of problems, including:

Further information available from the Housing Options team

Increasing your income - You may be entitled to welfare benefit or tax credits - we can help you with the application forms.
 
Private rented housing - We have a lot of information on private rented housing and have good working relationships with many private landlords and letting agents.
 
Housing Associations - We hold information on many other local social housing providers with homes to rent or to part buy in the area.
 
Eligibility for a council home - We can help you find out if you qualify for a council home, explain how the banding system works, and how offers and nominations are made to people on the Housing Register.
 
Conditions and security of your tenancy - We can let you know your rights and responsibilities as a tenant.

Other housing organisations and agencies - We have information on co-operatives, supported housing projects, lodgings and shared housing, night shelters and other agencies involved in housing-related issues.

What to expect from the service

We always try and respond to telephone calls, emails and online forms as soon as possible. Due to the range of enquiries we deal with, we must prioritise each enquiry against any others we may have.

We accept that as a service provider, we has a social and moral duty to promote equality of opportunity. We will comply with statutory requirements as laid down in the Race Relations Act (1976), the Sex Discrimination Act (1975) and the Disability Discrimination Act (1995).

Our equal opportunities policy aims to ensure that, within the framework of the law, no member of the public receives less favourable treatment on the grounds of gender, marital status, disability, race, religious beliefs, age, sexual orientation or on any other grounds.

Complaints

If you have a complaint about any part of the Housing Service, you should contact your case worker. If you are not happy with their response and would like to make a formal complaint, please follow our complaints procedure.

Contact details

Housing Options team
Stevenage Borough Council
Daneshill House
Danestrete
Stevenage
Herts
SG1 1HN

01438 242242
housing.options@stevenage.gov.uk