Homelessness and Housing Advice - Equal Opportunities Statement

The council is working towards equality of opportunity in the provision of services to the local community. The council seeks to actively promote equality of opportunity within the local community and wishes to ensure that the needs of a particular group are not overlooked and that everybody has the opportunity to play a full and active life in the local community.

The council accepts that as a service provider, it has a social and moral duty to promote equality of opportunity. The Council will comply with the statutory requirements laid down in the Race Relations Act (1976), the Sex Discrimination Act (1975) and the Disability Discrimination Act (1995).

Our equal opportunities policy aims to ensure that, within the framework of the law, no member of the public receives less favourable treatment on the grounds of gender, marital status, disability, race, religious beliefs, age, sexual orientation or on any other grounds.

How we deliver on this commitment

We have a customer charter that sets out

  • what services we offer
  • what standards we set in providing these services to you - and publish our performance
  • what to do if you are not happy with the service provided
  • how we can help if you have special needs.

Special Needs

Here are some of the ways we can help you if you have special needs:

  • interview you at a convenient place, if you are unable to come to our office
  • ensure that you only see a female officer if you prefer
  • arrange for an interpreter if necessary
  • provide audio tapes of our leaflets for people with visual problems
  • provide wheelchair accessible offices and facilities
  • make appropriate arrangements for people with hearing difficulties.

What you can do if you are unhappy with the service provided

We aim to provide an efficient service at all times. However, things can go wrong and when this happens we want to put them right quickly. This is true of all aspects of our service, but we are always very concerned if you believe that you have been discriminated against in any way.

If you have a complaint about this, or any part of the Housing Service, you should first contact your Case Worker. If you are not happy with their response and would like to make a formal complaint, please use the Council's complaints procedure.


We welcome any comments on our service generally - either through the online comments form, by contacting us directly,  or by filling in a form at our Customer Service Centre.


Comment online

Related pages

Housing information and advice


Homelessness and Housing Advice Service Charter

Contact details

Housing Advice and Homelessness
Stevenage Borough Council
Daneshill House

01438 242242

The Housing Advice Service is open on weekdays between:
8.45am and 5.15pm (4.45pm on Fridays)