Street homeless people over winter months

During office hours (Monday to Friday 8.30am to 5.30pm)
If you come across someone you believe may be street homeless or roofless and in need of help during office hours please advise the person to attend the council’s customer service centre to submit a hostel referral form.

Customer Service Centre
Ground Floor
Daneshill House

The Customer Service team will help them to complete a form to try and access one of the two local hostels:

Stevenage Haven 
6 Ditchmore Lane 
Old Town 

North Herts Sanctuary
25 Nightingale Road

Stevenage Haven has self-contained bedrooms and bathrooms with communal living areas.

North Herts Sanctuary is dormitory-style accommodation with shared facilities throughout.

Both operate on a referral basis and will take people of any age. People can self-refer using the referral form, which is available from the Customer Service Centre and should be handed in there when it’s completed.

Details of any 18 to 25 year olds who need a hostel referral will also be sent to Aldwyck Housing Association, who run the young person’s projects within the town. They have projects in Ripon Road, Marymead Drive and Hutton House and will place applicants according to their needs.

Outside office hours (evenings, weekends and public holidays)
If you come across someone you believe to be roofless that evening, please advise them to present to Stevenage Haven for a space in the Cold Weather Provision. If this is not possible, then they can attend the Luton Night Shelter, located at 189 Dallow Road, Luton, LU1 1NX

Stevenage Haven operates the Cold Weather Provision when the weather is at its coldest. They open up temporary sleeping arrangements in the communal areas for additional homeless persons. This is on a night-by-night basis and space is allocated on a first-come-first-served rule.

The closest hostel that operates without the need for a referral is the Luton Night Shelter. This allocates places on a first come first served basis and will cost applicants £2 per night. Doors open at 6pm.

Please advise the person to visit our Customer Service Centre on the next working day in order to discuss their housing options and complete a referral for a permanent bed space.

Further advice and assistance can be sought from the following organisations:


HertsHelp administers the Hertfordshire Welfare Assistance Scheme, providing help and advice to people in crisis and facing exceptional and unexpected pressures. If you qualify for assistance you may be given a travel voucher if you need urgent help with fares, be given vouchers for food banks or clothing banks.
Telephone: 0300 123 4044 

Herts Young Homeless (hyh)
HYH services are open to all 16 to 24 year olds who are homeless or threatened with homelessness. They also have a health service, which has no upper age limit. They provide information and support as well as emergency accommodation through the Nightstop scheme. HYH works with other agencies throughout Hertfordshire towards improving local provision and preventing youth homelessness.
Telephone: 08000 355 775

The Welwyn Garden City Hostel provides a home and support for local people who might otherwise be homeless. Each resident is allocated a key worker and, together they will create a support plan tailored to the needs and aspirations of the resident to support them to move into independent accommodation. Each resident has their own bedroom and breakfast and evening meal is provided each day. Residents may have the opportunity to progress into self-catered accommodation within the hostel, provided they satisfy relevant criteria and subject to availability.

The hostel offers a large IT suite, free for all residents to use, as well as a residents’ lounge and café and pool table. Residents are offered a wide range of services and activities to support their individual needs through our resident programmes. They offer life skills activities which cover a range of topics from budgeting and shopping to healthy living and cooking within our training kitchen. Their Personal Development Programme challenges residents to address issues such as low self-esteem, low resilience and to gain problem solving skills. The support and training offered to residents during their time at YMCA aims to enable independent living.
Telephone: 01707 351 400  Email:

Open Door, St Albans
The Open Door Charity works to ensure that no-one need sleep rough and to improve the life chances of homeless people in the community. Their main activities are to raise funds for the Open Door Homelessness Service in Bricket Road, St Albans, to support and improve the service, and to promote volunteering.

The Open Door Homelessness Service is a night shelter and daytime drop-in for vulnerable people in St Albans. The service regularly gives accommodation to up to 12 people each night, and provides them with a hot meal. The drop-in offers support and advice, including on housing and health issues.

Telephone: 01727 859 113