Winter Weather

Street homeless people over winter months

During office hours (Monday to Friday 9am to 5pm) if you come across someone you believe may be street homeless or roofless and in need of help please advise them to go to the council’s customer service centre (CSC), Ground floor, Daneshill House, SG1 1HN, for advice and assistance from the Housing Options Service.

A caseworker from the Housing Options team, will assess and complete a referral form which could be to Stevenage Haven or North Herts Sanctuary. They both operate on a referral basis and will take people of any age.

Stevenage Haven 
6 Ditchmore Lane 
Old Town 

At Stevenage Haven there are a maximum of 9 cold weather emergency bed spaces.


North Herts Sanctuary
25 Nightingale Road

North Herts Sanctuary have 2 cold weather emergency spaces.

Clients will have access to shared bathroom facilities, a laundry and will be given a hot evening meal.

Both operate on a referral basis and will take people of any age. People can self-refer using the referral form, which is available from the Customer Service Centre and should be handed in there when it’s completed.

Details of any 18 to 25 year olds who need a hostel referral will also be sent to Aldwyck Housing Association, who run the young person’s projects within the town. They have projects in Ripon Road, Marymead Drive and Hutton House and will place applicants according to their needs.

Outside office hours (evenings, weekends and public holidays)
Any person that will be roofless that evening should visit Stevenage Haven to request a space in the Cold Weather Provision. Stevenage Haven operates the Cold Weather Provision during the Coldest Months (usually between November and March) when the weather is usually at its coldest. This will be available on a night by night and first come first served basis. There is no charge for this service as spaces are not guaranteed and its operation remains temporary in nature. Anyone taken in under the Cold Weather Provision will be given access to the facilities of the Haven, but will not be able to remain at the site during the day.

Further advice and assistance can be sought from the following organisations:


HertsHelp administers the Hertfordshire Welfare Assistance Scheme, providing help and advice to people in crisis and facing exceptional and unexpected pressures. If you qualify for assistance you may be given a travel voucher if you need urgent help with fares, be given vouchers for food banks or clothing banks.
Telephone: 0300 123 4044 

Herts Young Homeless (hyh)

HYH services are open to all 16 to 24 year olds through an advide line.
Telephone: 08000 355 775


The Welwyn Garden City Hostel provides a home and support for local people who might otherwise be homeless. Each resident is allocated a key worker and, together they will create a support plan which is tailored to the needs and aspirations of the resident to support them to move into independent accommodation. Each resident has their own bedroom and breakfast and evening meal is provided each day. Residents may have the opportunity to progress into self-catered accommodation within the hostel, provided they satisfy relevant criteria and subject to availability.

The hostel offers a large IT suite, free for all residents to use, as well as a residents’ lounge and café and pool table. Residents are offered a wide range of services and activities to support their individual needs through our Resident Programmes. They offer life skills activities which cover a range of topics from budgeting and shopping to healthy living and cooking within our training kitchen. Their Personal Development Programme challenges residents to address issues such as low self-esteem, low resilience and to gain problem solving skills. The support and training offered to residents during their time at YMCA aims to enable independent living. Referrral to the YMCA can be made through the Housing Options team as detailed above.

Open Door, St Albans

The Open Door Charity works to ensure that no-one need sleep rough and to improve the life chances of homeless people in the community.  Their main activities are to raise funds for the Open Door Homelessness Service in Bricket Road, St Albans, to support and improve the service, and to promote volunteering.
The Open Door Homelessness Service is a night shelter and daytime drop-in for vulnerable people in St Albans. The Service regularly gives accommodation to up to 12 people each night, and provides them with a hot meal. The drop-in offers support and advice, including on housing and health issues.

Telephone: 01727 859 113