How long repairs take

When you report a repair, we will tell you whether it will be treated as an emergency, urgent or routine repair and arrange an appointment with you accordingly.

Classification Response time
Emergency repairs 24 hours
Urgent repairs 5 working days
Routine repairs 20 working days

Appointments for responsive repairs will be offered as:

Monday to Friday (morning) 8am - 1pm 
Monday to Thursday (afternoon) 12noon - 4pm 
Friday (afternoon) 12noon - 3.30pm 
Monday to Friday (school hours) 9.30am - 2.30pm