Supported Housing

Supporting you to keep safe, independent and included inSupported-Housing-Available your community

Careline - Careline is a 365 days a year emergency alarm service for those needing support in their own home.

Flexicare - Flexicare is sheltered housing where you rent your own home with care services on site.

Rapid response team - Rapid response team is a fully integrated service combining health, social and mental health. The aim of this service is to reduce hospital admissions and improve patient experience by providing the right care in their own home.

The team have responded to the following call for Independent living and careline.

Total calls 6,981
Calls due to a fall 693 
Call due to physical health 1,250
Calls due to mental health 356

Debt Advice and Support

The team has worked throughout the year with many people experiencing hardship through financial difficulties. Families affected by universal credit were referred direct to the team.

Almost £397k in additional benefit and grant income has been gained and rent
arrears have been reduced by over £88k.

The team have assisted families with food bags and provided emotional support and advice on specialist services.

For more information on any of the supported housing services please call 01438 242666 or email

Tenancy SupportSH-Additional-Benefits-Grants

689 households have received Tenancy Support. Our customers are aged 16 years upwards. Our team had a very busy year providing a wide range of support and advice to work with customers to successfully sustain their tenancies. In September we held an awareness event in the town centre, together with our partners from Citizens Advice Bureau (CAB), MIND, Children Centres and other charities, to provide general advice on universal credit and welfare benefits.

Housing Advice and Homeless

The Housing Advice Team offers a comprehensive housing service providing free, confidential advice and assistance to those in housing need. It works closely with partner agencies
we contribute towards, such as the Citizens Advice Bureau and the Herts Young Homeless Group.

In 2016/17 we managed to prevent 339 households from becoming homeless and recovered almost £46k in unclaimed welfare benefits.

The Homeless Team took 161 homeless applications from households. We had a duty to offer 120 of these applicants long term housing, which could be in the private rented sector or in social housing.

The service has a ‘Next Step Lets’ team, who work closely with local landlords and letting agents to secure private sector accommodation in and outside of Stevenage. This helps to meet the area housing demand and we were able to place almost 50 households into private rented accommodation.