Water leaks

If you find a major water leak:

  • Turn the water off at the mains (this is usually under the sink, but may be located somewhere else) and the stop cock.
  • If the leaked water could come into contact with any electrical appliances or sockets, turn the electricity off at the mains.
  • Turn on all the taps in the kitchen and bathroom to drain the pipes more quickly.
  • Keep children away from the water if it is hot.
  • Switch off the central heating if this is the problem.
  • Report the problem the repairs service department freephone number 0800 1123 444 or our emergency out of hours number 01438 314963 outside of office hours.