Repairs to shared areas

There are occasions when tenants identify repairs that are not necessarily related to their own home. We are also responsible for repairs to shared areas such as communal lighting to a block of flats or communal drainpipes to a block of garages.

We would always urge people to report these requests for repairs as soon as possible.

To report a repair to a shared area, please use the link below:

Once the work has been completed the works person will attempt to get one of the tenants in the block to agree that the work has been completed. They may not go back to the original tenant that reported the repair.

If you are aware that damage is being deliberately caused by an individual or group of individuals, we welcome information that could lead to those people being charged with the costs rather than those costs falling on the rent payers.

Online

Report a repair to a shared area

Contact us

You can also report a repair by:

Phone: 0800 1123444 or 01438 211011
Fax: 01438 211256
E-mail:  cscrepairs@stevenage.gov.uk
Post:
Repairs
Stevenage Borough Council
Cavendish Road
SG1 2ET

The Customer Service Centre is open:

Monday to Friday and can be contacted by:

Telephone between 8am to 6pm
Walk-In between 8.30am to 5.30pm (public access)