Flat Blocks - Caretaking Services

The caretaking service works to provide all residents with a safe, clean and tidy flat block environment. Working with residents our caretakers will keep the shared areas of our flat blocks clean and free from obstructions and litter.

The caretaking service is provided from 8am to 4.30pm, Monday - Thursday and 8am to 4pm on a Friday. In addition, on a Saturday and Sunday two caretakers are employed between 8am and 12noon. Caretaking enquiries should be made to the Customer Service Centre on 01438 242242

What we do

A caretaking service is provided to all flat blocks within the town, although there are three different types of service;

Programmed Service

A regular programmed service is provided at blocks of flats, which contain one or more special features such as lifts, extensive shared areas, laundry rooms, bin chutes and large bin stores etc. Mobile caretakers prove the following service between Monday and Friday.

At least three times per week, caretakers will;

  • Clean the lift car, floor and walls (if applicable)
  • Clear and clean the laundry room floor, walls and equipment  (if applicable)
  • Clean all shared staircases, landings, corridors, walkways and ground floor entrance
  • Check and clear refuse chutes if required, and
  • Litter pick in shared areas.

At least once per week caretakers will;

  • Dust and wipe window ledges, hand rails and balustrades
  • Clear and clean chute rooms and bin store
  • Sweep and remove refuse from all footpaths and drying areas within the boundary, and
  • Remove graffiti (where possible) and spot clean the walls up to two meters high.

In addition, the caretakers will moss and weed spray and clear the drying areas where possible in all Stevenage Borough Council flat blocks following a programme three times a year, weather permitting.

Blitz cleaning service

Any other flat block receives the blitz cleaning service at least four times per year. This is where a team of mobile caretakers visit the block, attending to health and safety matters remove graffiti and fly tipping where possible, clean out the bin stores, litter pick and carry out a basic clean of the shared areas.

Reactive service

All blocks, whether on the programmes or blitz cleaning round receive a reactive service which is usually prompted by residents reporting particular issues. This now includes all Supported Housing blocks and schemes. This is where a dedicated team is able to respond to any reported health and safety issues, whether it be the removal of fly tipping (if the culprits are identified they will be re charged for removal). If culprits are not identified the cost of your blocks service charge will increase) or obstructions, the cleaning of animal or human organic waste and the removal of drugs paraphernalia etc.

Junk Collection

To book a junk collection call 01438 218888, you will be able to pay over the phone if you have your debit or credit card to hand. Alternatively payment can be made in person at the Customer Service Centre where you can pay by cheque, cash or credit/debit card.

Please note the following:

Where we identify the tenants who have left rubbish or other items in the communal areas, we will be recharging them for the cost incurred in removing the rubbish and personal items.

In cases where we are not able to identify individual tenants, please be advised that this will impact on the service charge for the whole flat block the following year, therefore it is very important that you dispose of all your rubbish and unwanted items properly in the designated areas.



Use the online forms below to report or request a service

Report a repair

Grounds Maintenance


Related pages

Junk collection service



Useful Contacts

Junk Collection 
01438 218888

Out of hours emergency
01438 314963

Repairs and maintenance issues 
01438 211011

Grounds maintenance (grass cutting, hedge and shrub maintenance)
01438 242242

Enquires relating to window cleaning
01438 242874

Customer service centre
01438 242242

Text phone (for people who are deaf or have hearing difficulties)
01438 242150

Stevenage Citizens Advice Bureau, Swingate House, Danestrete,
Stevenage advice - 0845 1203789, Appointments - 01438 759300