Housing Register

What is the housing register?

The housing register is a record of all the applicants who have applied to the council to be considered for housing in either a council owned home, or a home owned by another social landlord, usually a housing association.

Who can apply?

Anyone aged 16 or over who is both eligible and qualifies to join the housing register can apply to join.

If you are a person subject to immigration control, you are not eligible to apply to join the housing register.

Before you complete an application form please read our Housing Allocations Policy and our guide to choice based lettings for more information about the housing register.

Application

All housing applications must be completed online

If you receive an offer of accommodation you must return all required documents within 5 working days to ensure the offer can be verified. Only original documents will be accepted. You will need to make an appointment with our Customer Service Centre to bring your documents in.

If you choose to send your documents by post, we advise you to use recorded delivery as we cannot guarantee the security of your documents. Documents will be returned to you by standard delivery.

How to complete your application form

If you require any further assistance with completing the online form you can contact our Customer Services Centre on 01438 242242.

Once you have registered and have reference number you can log in to view and bid on submitted an application and been accepted onto the Housing Register You can now view and bid on suitable propertiesĀ using ourĀ Home Finder web service.

Qualification

Even if you are eligible to apply, you will not qualify to join the housing register if:

  • You have given false or misleading information in connection with your application.
  • You do not currently live in Stevenage and haven't done so for five out of the last seven years.
  • You, or any member of your household included in your application, is the owner of any type of residential property.
  • You are considered to be unsuitable to be a tenant because of your behaviour, or the behaviour of any member of your household included in your application.

Change of circumstances

If you are on the housing register and you move address or have changes to your household or circumstances, you will have to complete a housing update form.

Details of acceptable documents to support your changes are given in our 'Guidance on Identification' leaflet.

Application prioritisation

You can find more information about the banding system of prioritising applications and how we decide what size and type of accommodation you will be considered for here.

Housing Information and Advice

The demand for council housing far exceeds the supply - many applicants will face a indefinite wait before they may be offered a council or housing association home and some are unlikely ever to be re-housed.

We always encourage applicants to explore the alternatives to council accommodation that are available, for example the private rented sector or affordable home ownership such as the Help to Buy scheme.

You can find out more about your housing options on our Homelessness and housing advice pages.

Related pages

Allocation Scheme

Housing Options information guide

Contact us

Lettings
Stevenage Borough Council
Daneshill House
Danestrete
Stevenage
Herts
SG1 1HN

Telephone 01438 242666
Textphone 01438 242150
Fax 01438 242384
lettings@stevenage.gov.uk

Housing Advice
Stevenage Borough Council
Daneshill House
Danestrete
Stevenage
Herts
SG1 1HN

Telephone 01438 242242
Textphone 01438 242555
Fax 01438 242566
housing.options@stevenage.gov.uk