The Respect Charter


The Respect charter replaced the Respect Agenda for Housing Management originally introduced in 2006. Stevenage Borough Council has signed up to the new Respect ASB Charter for housing. The purpose of the Charter is to improve the ASB services of housing bodies, and consists of the following seven core commitments:

  1. Demonstrating leadership and strategic commitment
  2. Providing an accessible and accountable service
  3. Taking swift action to protect communities
  4. Adopting a supportive approach to working with victims and witnesses
  5. Encouraging individual and community responsibility
  6. Having a clear focus on prevention and early intervention
  7. Ensuring a value for money approach is embedded in the service

By signing up to the Charter, we are demonstrating our commitment to provide a high quality ASB service and our accountability to customers. The Charter is based on a self-assessment approach and can be used as a framework for improvements, tailored to local needs and priorities.

Initially we will review our ASB Policy and procedures with staff and customers to ensure the current approach and planned service improvement activity meets the requirements of the new Charter.