Houses - rent and water charges from April 2018

Changes to your rent charges from 2 April 2018

This year your basic rent will be reduced by 1%. This reduction does not apply to the water charges that you pay as this is set by the water company.

Your notification of rent increase will show you the total amount due for your household which is the combined basic rent and water charge for the year.

Your total rent payments

Weekly rent payments are calculated over 50 weeks and are payable in advance, on a Monday. There are two rent catch-up weeks; the last week of March and the last week in December. If you are behind with your rent payments this will give you a chance to catch-up. If your rent payments are up to date you do not need to pay your rent on these weeks.

If you pay by direct debit, your payments are calculated on monthly basis. We will collect monthly payments as usual in March and December. 

Basic rent

This is the weekly amount you pay for the landlord service covering the basic repair and management of your home. This varies from property to property and your weekly amount is set out in the Formal Notice of Rent Increase.

How do these changes affect my housing benefit claim?

You must still pay your water charges if you claim housing benefit.

Garage rents

If you rent a garage, you will be notified separately about any change in the standard garage rent charge. For more information about garages please visit the garages page.

Council Tax

Your council tax is paid separately to your rent. Any changes to your council tax will be sent to you separately.

Paying your rent


You will need your nine-digit reference number to make a payment. If you do not have a rent account card with your reference number on it you can apply for a new one by using the following link.

Rent account card

You can also set up a direct to make monthly or fortnightly payments. Use the following link to download a direct debit form.