Service charges

As well as your basic rent, we charge you separately for certain services. These are called service charges.

We review these charges every year and we will give you 28 days notice in writing if we plan to increase any of them.

Tenants in sheltered housing or in a block of flats

If you live in sheltered housing or in a block of flats you will pay service charges for the following:

  • Block repairs
  • Block water charge
  • Grounds maintenance
  • Window cleaning
  • Caretaking
  • Block electrics

These charges may vary from block to block because the amount of work involved varies from block to block.

Also, if you live in a block of flats which have shared heating, you pay a charge for the fuel supply. The weekly charge varies from block to block because the type and amount of heating varies from block to block.

Increase in laundry charges Brent Court, Harrow Court and Walden End

You may remember that in October 2014 we asked for your views on the laundry facilities that are available to you. Your feedback showed us that they are well used by a lot of our tenants in flat blocks with laundry facilities, who would like to continue using them.

At the moment, the council contributes to the cost of running the laundry facilities in addition to the amount you pay. This is largely down to the rising costs of services and utilities such as electricity and water rates. When we consulted you in October 2014 we advised that if we are to continue offering the service, we need to increase the costs that our tenants pay.

The laundry charges at Roundmead flats were increased from April 2014. To be fair and consistent to all residents in flat blocks with laundry facilities, we will be applying the same increased charges to all flat blocks with laundry facilities. The charges for April 2017 to March 2018 will be £5 per wash and £2.65 per dry.

If you have any questions regarding the proposed changes, please contact us on 01438 242666.