Customer Scrutiny Panel

The Customer Scrutiny Panel (CSP) is a group of housing customers who review and  challenge how we are performing and delivering services. The CSP choose which service areas they want to examine and have access to whatever information they need to carry out detailed reviews, judge how that service is performing and recommend how the service could be improved. 
The CSP carry out a minimum of two scrutiny exercises per year and report their recommendations to the Housing Management Board (HMB). Improvement plans are then agreed and monitored on a regular basis. Outcomes are reported in the tenants annual report ‘Housing Matters'.

Customer Scrutiny Panel members are:

Lesley-Storey Les-Isaacs Jean Sebastian member of Customer Scrutiny Panel Doreen Howell member of Customer Scrutiny Panel
Lesley Storey (Chair) Les Isaacs Jean Sebatian Doreen Howell

Patrick-Sichali Chris Danpure member of Customer Scrutiny Panel Gervase Muller member of Customer Scrutiny Panel
Patrick Sichali Chris Danpure Gervase Muller

Meeting dates 2017/18

All meetings start at 5.30pm unless stated

Performance data meetings General Meetings
Tuesday 7 November Tuesday 12 December
Tuesday 6 February 2018 Tuesday 6 March 2018

Joining the Panel

Membership of the Customer Scrutiny Panel (CSP) is open to council tenants and leaseholders. Up to a maximum of twelve customers can sit on the Panel at a time.

Anyone expressing an interest in applying for vacancies on the CSP will be sent an information pack and invited to an informal chat to go through what's involved.

The Customer Scrutiny Panel is supported by a team of staff. All new panel members receive training and support to help them with their role.

For more information, please email or call the
resident involvement team on 01438 242183.


Terms of reference


Newsletter Summer 2017

Newsletter Winter 2017/18

Service reviews

  • 2011 - Leasehold
  • 2012 - Repairs
  • 2012/13 - Voids
  • 2013 - Complaints
  • 2014 - Decent Homes (customer experience)
  • 2014 - Caretaking
  • 2015 - Aids & adaptations
  • 2016 - Former tenant arrears
  • 2016 - Customer Service Centre

Contact us
01438 242183