Information about services available to Council tenants and leaseholders is available via www.stevenagehomes.org.uk.
You can find information about:
About Stevenage Homes - contacting Stevenage Homes, online customer account, equality and diversity, data protection act, priorities and performance, customer annual review.
Renting a home - applying for housing, how your application will be considered, what your new home will be like and facts about the housing register.
Moving home - joining the mututal exchange register, what to do if you find an exchange, eligibility and why a mutual exchange may be refused.
About your tenancy - Buying your home, tenant handbook, ending your tenancy, joint tenancies, assigning your tenancy to someone else, lodgers & sub-letting and evictions.
Your rent - paying your rent, non-payment of rent, help with paying, direct debits, about your rent and service charges.
Repairs and improvements - improvements and planned maintenance, asset management strategy and repairs (how to report a repair, emergencies, timescales, your responsibilities, our responsibilities, satisfaction survey).
In and around your home - keeping warm in winter, viewing television, alterations, contents insurance, alterations for disabled people, scooters, gardens, keeping your home secure and safe, condensation and damp, saving energy, household waste and problems with pests.
Living in a block of flats - cleaning, your responsibilities, ground maintenance, fly-tipping and recycling.
Supported housing - the future of sheltered housing, living in sheltered housing, emergency alarm system, how to get involved, careline.
Anti-social behaviour - reporting anti-social behaviour, harassment, hate crime, squatters or unauthorised occupants and domestic violence.
Be involved - Scrutiny Panel, resident inspectors, tenant training, how to be involved, estate walkabouts, tenants and residents associations, resident involvement.
Leaseholders - service charges, consulting, gas safety, getting involved, leasehold handbook.