Leaseholder Meetings

We believe you have the right to be involved in decisions about the services you receive and we want you to have a say on how your services are provided.

One way to get involved is through regular meetings which we host for leaseholders. Leaseholder meetings are a great way to get involved and anyone can attend.

Schedule of meetings for 2017/18

Date Time Venue
14 June 2017 6.30 - 8pm Shimkent Room
6 September 2017 6.30 - 8pm Autun Room
13 December 2017 6.30 - 8pm Autun Room
28 March 2018 6.30 - 8pm Autun Room

Leaseholder meetings Terms of Reference

How meetings are run

  • Meetings will be for a maximum of one hour duration.
  • Agendas will be agreed with the Chair and advertised in this section, a week in advance of meetings which is set aside for this purpose.
  • Where possible items on the agenda will be timed.
  • An appointment must be booked to ensure adequate staff is available to discuss individual issues during the half-hour before the meeting.
  • If you have an issue, fill out an issue form before or during the meeting so that HOST can formally record the issue. You can download the Issue form by using the link on the right.
  • The issue form will be dated and signed by the leaseholder and staff member.
  • The leaseholder will have a copy of the issue form - which states when and how the leaseholder will be contacted with a response to their enquiry.
  • A list of individual issues raised (minus the full address) and the outcome/progress will be published with each set of leaseholder forum minutes.
  • Please contact the Home Ownership Services Team, within reasonable time before the meeting, if you require information that needs to be prepared in advance.

Issue forms have been implemented for the following reasons:

  • To deal with individually raised issues, this will provide the Leasehold Service with adequate time to respond to the issues.
  • Other attendees have informed SBC that they are not interested in individual issues, which take over the meetings.
  • There is not enough time to listen to individual issues.
  • Issues raised will also enable us to set future agendas.
  • Because your views are important to us.

Please contact us by email, telephone or letter with suggested topics for discussion. Some of the topics discussed in the recent past with leaseholders have included refuse and recycling, the landscape gardening service, the caretaking service, and fire safety in flat blocks.

We aim to ensure that future meetings focus on issues that will encourage and enable leaseholders to play a more effective role in the management of leasehold services. Please let us know what interests and concerns you.


Minutes of previous Leaseholder meetings

2017

2016

2015

2014

2013

2012

2011

 

Download

Agenda - 13 December 2017

Leaseholders Issue form

Terms of reference for leasehold meetings

Engagement and Leaseholders

Related pages

Monthly Surgeries

Contact us

Home Ownership Services team
Stevenage Borough Council
Daneshill House
Danestrete
Stevenage
SG1 1HN

01438 242236
leasehold@stevenage.gov.uk