Service Charges

We are making changes to the way we inform you of your service charges and ground rent. Currently, we send you four demands throughout the year - this is one every three months in April, July, October and January. From March 2015, we will be sending you all four demands at once.

There is no change to when your payments are due – these will continue to be due on the 1st of every quarter as they are now.  As the leaseholder you are responsible for ensuring your quarterly payments are made to us on time. Payments are due on 1 April, 1 July, 1 October and 1 January.

Your invoice shows the total of the quarterly service charges for the property services you receive. The individual services that make up the total charge are outlined below.

Your service charges may have changed this year. The estimated service charges 2013/14 have been calculated to take account of the cost of services to your flat block during last year.

The total charge does not include the cost of major works or improvements to your block. If such works are needed you will be consulted and given details of the costs in advance of work starting, and only charged for work after it has been completed.

We will recalculate the costs for the year April 2013 to March 2014 based on the actual cost of providing the services to blocks of flats and expect to write to leaseholders by October 2014 giving details.  Any adjustments found necessary will then be made to service charge accounts.

For more information take a look at this summary of service charges: Service charge leaflet

If you have any questions about your Service Charges Invoice, please contact the Customer Service Centre on 01438 242666 which will be able to give assistance.

About your Service Charges

Caretaking & Cleaning

Charges for caretaking and cleaning services vary from block to block

There are three types of service:

  • Programmed service
  • Blitz cleaning service; and
  • Reactive service.

Charges for these services vary from block to block.

Residents living in larger flat blocks with features such as lifts, large shared areas and large bin stores are also charged for a regular caretaking and cleaning service.

If you get the responsive and the regular service, the Schedule of Estimated Service Charges will show the combined charge.


The electricity service charge covers the cost of lighting in the shared areas of flat blocks.  In some blocks it also includes the cost of running lifts or laundry rooms. The charge varies from block to block depending on the services provided.

Grounds Maintenance

The grounds maintenance service charge covers the cost of looking after shared landscaped areas around blocks of flats.  Grass is cut at least eight times a year and shrub beds are cultivated twice a year. The charge varies from block to block depending on the level of service provided. For enquiries about grass cutting and grounds maintenance, please telephone 01438 242666.

For more details on our grounds maintenance service standard, please take a look here: Ground Maintenance Service Standards

Window Cleaning

The window cleaning service charge covers the cost of cleaning windows in the shared areas of flat blocks four times a year. The charge varies from block to block. The window cleaning service will not clean the windows belonging to your flat.

If you have any questions about the service please call the customer service centre on 01438 242666.


We make this charge to blocks of flats that have a shared heating or hot water supply. This charge covers the cost of  fuel needed to run the system. The amount charged varies from block to block, where applicable.


This charge is for the Buildings Insurance of the structure of the block of flats. The charge to you for this service will be £18.75 per quarter.

You must still arrange your own insurance for the contents of your home. The Buildings Insurance, which you pay for through your Service Charges, only covers the structure and communal parts of the block of flats. Home Contents Insurance for Tenants and Leaseholders is available from a number of insurance providers.

Find out more about arranging Home Contents Insurance.


We are no longer including a painting charge in the annual service charges as this work is now subject to Section 20 consultation and the cost of the work will be billed once the painting has been carried out.


The repairs service charge covers the cost of making day-to-day repairs to the structure and communal areas of the flat blocks. The amount charged varies from block to block.

Please report repairs to communal areas online using the link below.

Alternatively, you can telephone 01438 211011. Please remember to say you are a leaseholder asking for a communal repair.

Management Charge

The management charge covers the cost of administering the service for leaseholders.  The estimated management charge for 2016/17 is £199 per flat


Report a communal repair

Contact us

Home Ownership Services Team,
Stevenage Borough Council
Daneshill House

Telephone: 01438 242236