Key Leaseholder Scheme

Key Leaseholders are volunteers who actively participate in the inspection of communal repairs and other works carried out to their flat blocks.

Key Leaseholders are granted access to reports detailing charges during the period in which they are calculated so that queries and issues can be addressed and resolved prior to invoicing.

What are the aims of the Key Leaseholder Scheme?

The aims of the Key Leaseholder Scheme are to:

  • encourage feedback on our repairs and services and make them more open and transparent;
  • improve consultation with leaseholders about how we operate;
  • help sort out any errors and disputes before we finalise the charges for day to day repairs;
  • help carry out spot checks of repairs and services to achieve excellent standards;

Who is eligible to become a Key Leaseholder?

Any leaseholder is eligible to become a Key Leaseholder provided that they:

  • are not subject to legal action in connection with their lease, including for service charge or major works arrears (legal action is defined as the application for a Court hearing);
  • are not in breach of the terms of their lease;
  • have a commitment to equal opportunities and do not act in a discriminatory way.

How to become a Key Leaseholder

Any resident leaseholder wishing to represent their block or a wider area should notify the Home Ownership Services Team. An application form will be sent or alternatively, you can download an application (available below) and specify on the application the block(s) that you wish to cover.

You can contact the team using the details on the right.

Contact us

Home Ownership Services Team,
Stevenage Borough Council
Daneshill House
Danestrete
Stevenage
Herts
SG1 1HN

Email: leasehold@stevenage.gov.uk
Telephone: 01438 242236