Tenancy Support

The Tenancy Support team can help you manage your tenancy and provide you with advice and support, particularly support to homeless families, those moving on from supported accommodation, care leavers and new or existing customers. If you are a new tenant we will assess your circumstances to make sure you have the right support in place for you to maintain your tenancy. Your situation will be reviewed regularly to see if you still need and want to receive this service. We work in partnership with other organisations that provide support.

Tenancy Support Adviser

The aim of the Tenancy Support Team is to provide on-going support to homeless families and also new and existing tenants to help sustain tenancies and subsequently prevent evictions and homelessness. The teams also complete pre tenancy interviews, which includes a general affordability health check and assessment for all new tenants to Stevenage Borough Council. The wide range of support functions provided by the team includes:

  • One to one support with a named adviser
  • Support to people who have recently become homeless or are starting a new tenancy in setting up their home
  • Support to help people understand and manage their tenancy
  • Assistance with completing forms including welfare benefits applications
  • Support in safeguarding vulnerable adults and children
  • Assisting people with access to local services such as GPs, schools, bank accounts and the credit union
  • Promoting independent life skills by sign posting to training
  • Referral and support for debt and benefit advice
  • Referral to Children Centre where a child in the household is under 5 years
  • Assisting with bidding for properties
  • Liaising with specialist services on your behalf i.e. community mental health and special needs
  • Analysing agency housing referrals and support plans and writing recommendation reports for priority housing in accordance with the Allocation Scheme
  • Meeting new tenants and assessing for support / debt advice
  • Support the person by empowering them to access services
  • Completing budget plans
  • Applying for discretionary housing payments
  • Managing new license accounts
  • Support to access education, training and employment.

The team also works closely with a wide range of partners, including health, Social Services and specialist providers, to ensure that there is a co-ordinated approach to support individual customers in gaining the skills to live independently and sustain their tenancy. Our partnership working is essential to ensure barriers are removed and the consistent support is provided to access a range of services.

Maintaining Professional Boundaries - There are certain things staff should not do to protect themselves and you

Worried about money?

Our Debt Advice and Support Worker can act as an advocate on your behalf to offer you help or advice on your suitability for welfare benefits or to provide support with any financial difficulties you may be experiencing. This could include appealing decisions, negotiating repayments to creditors and making sure the correct benefits are being paid to you.

Debts – Don’t ignore your problem

To contact the Tenant Support Adviser or Debt Advice and Support Worker please call 01438 242666 or email supported.housing@stevenage.gov.uk. In addition, your Tenancy Adviser, Income Adviser or Lettings Adviser can make a referral on your behalf.

Contact us

Tenant Support Adviser or Support Worker
01438 242666