Stevenage Careline Alarm

Stevenage Careline is the only alarm service in Stevenage that provides support to anyone who feels at risk with a 24-hour emergency response team.

  • No upfront costs
  • No installation fee
  • No long term contracts

Our unique service can help you if you:

  • Want peace of mine
  • Feel unwell
  • Feel unsafe or live alone and feel vulnerable
  • Have fallen or are prone to falling
  • Are a carer and need reassurance that your loved one can call for help.

Unlike other alarm providers Stevenage Careline does not charge for the equipment or installation. There is only a small weekly charge which includes a yearly visit to check the equipment and to check on any details that may need updating.

This service is to support our residents to maintain an independent life in their own home, comforted by the fact that help is available at a touch of a button. It gives the freedom to live independently, knowing that help in your home is available whenever you may need it.

If you are looking at this service for a friend, family member or someone you care for download our leaflet (available below) so you can show them about our service. 

Choosing the right service for you

We have two levels of service you can choose from:

Response Service

Only £5.50 per week*

The Careline operator will contact our experienced Supported Housing Officers who will respond to your emergency call 24 hours a day, 365 days a year. They will assess the situation and provide support as necessary by contacting the emergency services, doctors, carers or relatives while providing you with support and reassurance.

If you need more assistance we will signpost you or refer you to other services.

All our Supported Housing Officers wear a uniform and an identity badge and are checked by the Disclosure and Barring Service.

Please note: Our Officers are unable to provide personal care or administer medication. 

Monitoring Only Service

Only £2.50 per week*

When you press your pendant for help the Careline operator will contact the emergency services (if they are needed) and one of your emergency contacts.

*costs are shown without VAT - if you have a long term illness or disability you may be exempt from paying VAT, we will discuss this with you when we visit. 

Applying for Careline

Please fill in our online referral form, download a referral form or call us on 01438 242666.

What happens next?

If you would like to proceed with our Careline alarm we will arrange for a Supported Housing Officer to visit you in your own home to complete an assessment of your needs and explain the service. 

At the assessment we will explain the different service options to you; obtain all your important information such as medical and your named emergency contacts and demonstrate the equipment.

You are under no obligation to proceed with the service and we can complete this visit at a time to suite you with a family member of friend present if you wish.

If you decide to go ahead with our response service we will arrange for a keysafe to be fitted so that our Supported Housing Officers can gain access in an emergency. However, if you have the monitoring only service we will contact your named emergency contacts to confirm they are in agreement to respond to you if needed.

Once these are in place a Supported Housing Officer will install your equipment.

Telecare Equipment

Telecare is additional equipment which works alongside the careline unit to help you maintain your independence and provide extra assistance or support.

There is a wide range of equipment available, for example, falls detector; if you had a fall it would automatically trigger a call to our control centre meaning help would be on its way even if you were not able to press your pendant yourself.

You can contact us yourself or ask anyone supporting you to call us for further information.

If you require any Telecare equipment, this can be added at no additional cost.

Change in circumstances

Please call us on 01438 242666 if your circumstances change. If you are moving into independent living, which is covered by a similar system your Careline alarm will need to be returned to us.

If the service is no longer needed please return the equipment to our Customer Service Centre on Danestrete. There is no notice period but charges will continue to be made until the equipment has been returned.


Careline Referral


Careline information leaflet

Careline agreement

Useful links

Charging for Community Based Care (Herts County Council)

Contact us

Stevenage Careline
Daneshill House
Herts, SG1 1HN

Telephone: 01438 242666