Sheltered Housing

Sheltered housing is especially designed with the needs of older people in mind. It is run and maintained by Stevenage Borough Council and is available to residents who feel that they require support to live independently in their own home.


If you are over the age of 60 or disabled and need support to live independently then you are able to apply for sheltered housing. You will need to complete a housing application.

Next steps

Once your completed application has been assessed and you have been included on the housing register, we will write to you and tell you your registration date, which band you are in and how many points you have.  We will also tell you your unique Home4U number and you will be sent information on how to bid for Sheltered Housing properties.

If you require assistance and do not have a friend or family member that can do this for you we can assist you to do so.

All applicants for sheltered housing will have an assessment in their own home to discuss their suitability for sheltered housing and their particular needs. For example, we will not offer first floor flats without a lift to anyone who has even minor mobility problems.

Band B applicants who live outside Stevenage will need to come to Stevenage for this assessment to take place.

If you are successful for a property you will need to contact the Supported Housing Officer at the relevant scheme to carry out a viewing of the property.

Please be aware that the applicant themselves must view and accept the property, a friend or family member cannot do this on their behalf.

Supported Housing Officers

Supported housing officers oversee the day to day running of the scheme and provides support to the people living there by:

  • Welcoming and helping new residents to settle into their home.
  • Making contact as agreed by the resident.
  • Answering emergency calls and obtaining assistance from Doctors, family and/ or any emergency service that may be required.
  • Encouraging social activities and the use of the shared facilities that helps to provide a neighbourly and supportive community.
  • Giving advice on services available, including personal and nursing care, meals, shopping, cleaning and transport.
  • Arranging services to help residents live independently in their homes.
  • Giving advice on benefits available and assisting with the completion of forms if required.
  • Overseeing the safety, security and maintenance of the scheme and the management of the shared areas.

A supported housing officer is usually at each scheme during the day, Monday to Friday.  At all times, when they are not at the scheme the alarm system is switched through to the Careline Centre who will answer any alarm calls. Emergency help and support will then be provided by an experienced mobile supported housing officer.

Unfortunately, supported housing officers are unable to provide any nursing or personal care but will be able to provide you with advice on where you can get help.

The role of the supported housing officer is to provide support and advice on a general basis and this is not intended to replace the contact and support given by family and friends.  It is intended that by working together, you can remain independent, safe, happy and secure in your own home.

How much will it cost to live in sheltered?

There are two costs for living in sheltered accommodation your rent and the weekly support charge.

The support charge is £16.60 per week for April 2014 to March 2015.

You may be able to get assistance with your rent through applying for housing benefit.

For further information about the financial assistance you may be able to receive with your support charge please visit Hertfordshire County Council's website. 

Contact us

Supported Housing
Daneshill House

01438 242666