Customer service and complaints

Find out more about the Council's commitment to providing first class customer service

Category Items

stevenage.gov.uk

Information about the Council's Internet service
Customer Service Centre

The Customer Service Centre is your first point of contact for Council Services and Stevenage Homes.
Change of circumstances

Tell us about changes to your circumstances, as it could affect your entitlement to Council services
Councillors - Complaints process

Information on how to make a complaint if you feel an elected member has breached the Code of Conduct.
How to make a complaint

All of our customers can make a complaint about any of the services provided by the Council. Complaints may be about the quality of the service, delays in providing the service, discrimination or the behaviour of council staff or council representatives
Financial claims against Stevenage Borough Council

Information on circumstances in which you may be able to make a claim against the Council and what you should do if you believe you may be able to make a claim.