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Business rates - general information

Use the 'Pay Online' button below to make a payment or to check your balance, all you need is your account number which is 8 digits beginning with a 6. If you do not know your account number you can apply online for it to be sent to you.


To pay your Business rates by direct debit Sign up online

Register for an account to view your Business Rates online

If you would like to make any other enquiries regarding your business rates please complete an online general enquiry form.

Non-domestic rates

Non-Domestic Rates, or business rates, collected by local authorities are the way that those who occupy non-domestic property contribute towards the cost of local services.

Under the business rates retention arrangements introduced from 1 April 2013, authorities keep a proportion of the business rates paid locally. This provides a direct financial incentive for authorities to work with local businesses to create a favourable local environment for growth since authorities will benefit from growth in business rates revenues. The money, together with revenue from council tax payers, revenue support grant provided by the Government and certain other sums, is used to pay for the services provided by your local authority and other local authorities in your area.

Further information about the business rates system, including transitional and other reliefs, may be obtained at

Rateable value

Apart from properties that are exempt from business rates, each non-domestic property has a rateable value which is set by the valuation officers of the Valuation Office Agency (VOA), an agency of Her Majesty's Revenue and Customs. They draw up and maintain a full list of all rateable values, available on their website at

The rateable value of your property is shown on the front of your bill. This broadly represents the yearly rent the property could have been let for on the open market on a particular date. For the revaluation that came into effect on 1 April 2017, this date was set as 1 April 2015. The valuation officer may alter the value if circumstances change. The ratepayer (and certain others who have an interest in the property) can appeal against the value shown in the list if they believe it is wrong.

Further information about the grounds on which appeals may be made and the process for doing so can be found on the VOA website, or from your local valuation office, Chase House, 305 Chase Road, Southgate, London N14 6LZ.

If you decide to appeal against your rateable value, you must continue to pay your bill. If you are having problems with the payment contact the council to discuss payment options.

National non-domestic rating multiplier

Small business rate multiplier 0.480
Standard rate multiplier 0.493

Small business rate multiplier £0.466
Non-domestic rate multiplier £0.479

Small business rate multiplier £0.484
Non-domestic rate multiplier £0.497

Rating advisers

Ratepayers do not have to be represented in discussions about their rateable value or their rates bill. Appeals against rateable values can be made free of charge. However, ratepayers who do wish to be represented should be aware that members of the Royal Institution of Chartered Surveyors, and the Institute of Revenues, Rating and Valuation, are qualified and are regulated by rules of professional conduct designed to protect the public from misconduct. Before you employ a rating adviser, you should check that they have the necessary knowledge and expertise, as well as appropriate indemnity insurance. Take great care and, if necessary, seek further advice before entering into any contract.

Further information

NNDR Avoidance

If regular periods of short term occupation at a property exist we may need further verification of occupation before we can re-award the void exemption. This my involve a visit to the premises by one of our Officers and provision of documentation and photographs in support of you claim, because it is not always possible to grant relief retrospectively.

Equally it is important that if you intend to occupy a property for a short period of time that you contact us immediately. If you are the landlord a property and assign a short term lease it is advisable to forward a copy of the tenancy agreement / documentation and photographs to our office to verify your entitlement to any subsequent exemptions.


Direct debit sign up


Business Rates explanatory note

Working from home

The following are updated in January, April, July, and October each year.

All commercial properties (non-personal data)

Empty commercial properties

Related pages


Useful links

Valuation Office Agency (VOA)

Institute of Revenues Rating and Valuation (IRRV)

Royal Institution of Chartered Surveyors (RICS)

Stevenage Borough Council is not responsible for the content of external internet sites

Contact us

Council Offices
SG13 8EQ

01438 242876