Benefits - New Claim

If you are unfamiliar with the process for claiming Housing benefit or Council Tax support, or would like more information, we suggest that you contact us.

Universal Credit

For those who are eligible to apply for Universal Credit, you will no longer need to put in a separate application for Housing Benefit, however you will need to apply for any Council Tax support online separately. For more information about Universal Credit and to find out if you're eligible visit the website

How to claim

You will need to complete a Housing Benefit and Council Tax support application form online.

You will need to bring all original copies of the required evidence to our customer service centre in Danestrete. We will check and photocopy all your documentation.

We cannot process your application until all your documentation has been received. 

What happens next?

Once your application has been assessed you will receive a decision notice. The decision notice will confirm that you qualify for benefit and how much you will receive.

If your application for Housing Benefit / Council Tax support is turned down you can appeal against the decision.

Payment of your Housing benefit

If you are a council tenant your benefit is paid directly into your rent account.

If you are not a council tenant your benefit is normally paid into your bank account  At your request, we can pay your benefit directly to your landlord.

If you ask for payments to be made to you and you fall behind with paying your rent by eight weeks or more, your landlord can ask us to pay your housing benefit directly to them.

Payment of your Council Tax Support

Council Tax support will be shown as a reduction on your Council Tax bill.


Housing Benefit / Council Tax support claim form

Housing Benefit / Council Tax support enquiry form

Related pages


Contact details

Stevenage Borough Council
Benefits Service
Daneshill House

Telephone: 01438 242440
Textphone: 01438 242555