Benefits - Backdating Claims

Housing Benefit is normally awarded from the Monday after the day you made your claim. Sometimes we can pay benefit from an earlier date if you have a good reason (good cause) for not claiming sooner.

The law allows us to backdate your benefit for upto one month from the date you asked us to, and you must give good reason (good cause) why this should be done.

What is 'good cause'?

Some examples of good cause are:

  • the death of a close relative;
  • being in hospital or seriously ill;
  • being wrongly advised by a person who should have known better, such as council staff, the Citizens Advice Bureau, a social worker, DWP staff;
  • language difficulties;
  • being unable to manage your affairs and not having anyone to help you.

How to claim

You will need to complete a claim form, which can be downloaded from the link on the right.

The completed form will need to be sent to the council offices.

What happens after a claim has been made?

After we have received your claim form we will reply within 14 days. If we refuse your claim for backdating, we will send you details of how to appeal.

If you have a question that is not answered here, or if you want more advice, please contact us or complete the online enquiry form available on the right.

Online

Housing / Council Tax Benefit online enquiry form

Download

Claim form - backdating benefits

Housing benefit / Council Tax support Review form

Contact details

The Benefits Service
Daneshill House
Danestrete
Stevenage
Herts
SG1 1HN

Telephone: 01438 242440
Textphone: 01438 242555
Email: benefits@hertspartnership-ala.gov.uk