Translating and interpreting

If English is not your first language and you need help in talking/explaining or understanding a letter, documents, bills etc. we can help.

The council is committed to ensuring that:

  • communications are available in a wide and appropriate variety of formats so that no one is excluded from accessing Council information
  • information reaches target audiences in the most appropriate way, making special efforts to include traditionally 'hard to reach' groups and those with particular requirements.

How to access the facilities

If you require assistance you should contact the Customer Service Centre. They will arrange for Council documents to be made available in alternative formats and languages as quickly as possible and will inform the customer how long this will take.

Unfortunately, the Council do not stock copies of documents in alternative languages 'just in case' they are requested, as it is not cost effective to do so.  This is due to the relatively small number of requests received from our customers.  As we continue to publicise this service, it is likely that more requests will be made and therefore this may need to be reviewed.

Language Line

In some cases, it may be more cost effective to arrange for an interpreter. Language Line is a telephone interpreting service, to which the Council subscribes. It provides interpreters for the twenty-eight most used languages for customers either by telephone or in person. Please contact us to make a request.

Website Translation

It is possible to translate sections or entire pages of stevenage.gov.uk using the free Babel Fish Translation web translation service provided by AltaVista. To translate a page or text from a page use the link available to the right of this information.

Further information

If you have any questions about this translations protocol please contact our Corporate Communications unit.

 

Useful links

Babel fish online translation service

Contact details

Customer Service Centre
Ground Floor
Daneshill House
Danestrete
Stevenage
Herts. SG1 1HN

Telephone: (01438) 242242
Textphone: (01438) 242555
email: csc@stevenage.gov

Corporate Communications
Daneshill House
Danestrete
Stevenage
Herts
SG1 1HN

01438 242168
communications@stevenage.gov.uk