Insurance claims against the Council

This document is provided for information purposes only. It does not indicate acceptance of any claim that may be made. It is not in any way an admission of liability whatsoever on the part of Stevenage Borough Council.

If you consider that you have been injured or your property damaged as a result of the Council’s negligence or by an employee of Stevenage Borough Council, acting negligently or in breach of any statutory duty, you may have the right to make a claim against the Council. However, it is recommended that you first contact your own insurers to obtain their advice and to see what assistance they can provide to you.

If you decide to pursue a claim directly against the Council, you must write to, or e-mail the:-

Insurance Manager
Stevenage Borough Council
Daneshill House
Danestrete
Stevenage
Herts
SG1 1HN

 

E-mail: debbie.gibson@stevenage.gov.uk

Your letter/e-mail must provide details of your name and full postal address, the time, date and place of the incident, how the injury/damage happened, the extent of the injury/damage and the amount you are claiming from the Council. We ask that you provide photographs of the injury/damage and also a plan of where the accident occurred, as this will assist in the investigations. You must also explain in what way you consider the Council, or their employee, has been negligent, or in breach of a statutory duty.

When your letter/e-mail is received, an acknowledgement letter/e-mail will be sent to you within 1 working day and your claim will be investigated thereafter. When the investigation is complete, you will be contacted again. The claim may be forwarded to the Council’s insurers. If you have any queries regarding this procedure, the Insurance Manager can be contacted on 01438 242406 or by e-mail.

Contract Service Staff/Council employees are not authorised to discuss questions of liability or to make any offer of settlement. The claim must be referred to the Insurance Manager. If there are any relative Health & Safety issues, then the relevant Department must be contacted to address the issues.

Solicitors acting on your behalf should register a claim for personal injury, in relation to Public Liability or Employers Liability, through the claims portal via our insurers (Aspen, Policy No IOA5A5Y17AOC/BOC) Claims Handlers, who are Phoenix Liability Services, of Pure Offices, Icon Business Centre, Lake View Drive, Sherwood Park, Annesley, Nottinghamshire, NG15 ODT. The portal ID ref is D00153. A copy of the (CNF) Claim Notification Form will also need to be sent to the Council’s Insurance Manager (details as above).
 
We can make this note available in different languages, Braille and large print upon request. We also have access to interpreting services for people who do not speak English. Telephone 01438 242242 or textphone (for textphone users) 01438 242555.

Contact details

Insurance Manager
Stevenage Borough Council
Daneshill House
Danestrete
Stevenage
SG1 1HN

debbie.gibson@stevenage.gov.uk
01438 242406