Winter Weather advice

On these pages you will find links to lots of useful information and advice about preparing for winter weather and how to get help and support.

In the event of severe weather in Stevenage, despite our best efforts our services could be disrupted. We will issue updates on affected services on this webpage and through the Customer Service Centre, who can be contacted on 01438 242323. You can also follow us on Twitter or Facebook for the latest information.

Current Service information

All other services are running to normal schedules.

If you are aware of, or come across someone who you believe may be street homeless or roofless and in need of help during the winter months use the following link to find out how you can help.

Herts County Council

Use this link : Weather warnings | Hertfordshire County Council  to find information on:

  • Highways (including gritting and salting routes)
  • Bus travel
  • School closures
  • Libraries
  • Recycling centres

Winter weather conditions often cause disruption across the UK. The links below will provide you with advice on how to deal with the effects of severe weather and advice about what you can do to make sure you are prepared in advance. For example:

  • Information about power cuts and how to register for extra support
  • How to register for information about flooding
  • How to contact community organisations offering support
    …..And is there anyone else you can help prepare for winter? Perhaps a neighbour, friend, elderly relative?

Be Prepared!

Use this link to The Met Office to get the latest forecasts and weather warnings
The Met Office website also has a ‘Get ready for winter' guide which provides a great deal of useful advice about keeping warm and well, preparing your home and vehicle for winter conditions, driving safely, travel information and much more.

Water Pipes and/or Tanks

  • Maintain, where possible, an adequate level of heating to prevent water pipes and tanks freezing
  • Ensure all water pipes and tanks are lagged
  • Ensure windows are not broken and openings are sealed
  • Ensure all stopcocks are in working order
  • If a pipe does freeze, do not use blowlamps or any form of naked flame to thaw a frozen pipe and always isolate the pipe by closing the stopcock on the feed from the tank or main.
  • If your building is unoccupied for a lengthy period, turn off the water supply and drain the system

If you are a Stevenage Borough Council tenant please see Winter weather advice for tenants.

Power Cuts - Call 105

Make you always keep a torch and spare batteries handy.

Whoever you buy your electricity from, you can now call a free national power cut phone line – 105 – to report or get information about power cuts as well as report damage to electricity power lines and substations that could put you or someone else, in danger. As well as calling 105, there is more information on the website:

UK Power Networks own and maintain electricity cables and lines across London, the South East and East of England. There is a great deal of helpful information on the website about power generally and about power cuts:

Use the link UK Power Networks - Power Cuts to:

  • report a power cut and see when the power is estimated to be back on
  • receive updates via text message
  • get advice about what to do during a power cut

You can sign up for extra support during a power cut on UK Power’s ‘Priority Services Register’. (You can also register a family member or someone else you know who may need extra help).

General power cut tips from UK Power

  • Switch off all electrical appliances that shouldn’t be left unattended, ready for when the power comes back on
  • Unplug any expensive appliances until your power comes back on
  • Avoid opening the fridge or freezer door. Food can usually last up to 15 hours if you do this
  • Leave one light switched on, so you know when the power returns
  • Limit the use of your laptop or smart phone to retain battery power
  • Remember that many modern home phones, particularly cordless ones, may not work during a power cut
  • Check to see if your neighbours are okay

Snow and Ice

Hertfordshire County Council (HCC) has primary responsibility for clearing snow and ice in Stevenage. Details of Hertfordshire County Council's gritting and salting routes can be found by using the following link: Gritting and Salting routes.

If prolonged snowfall prevents our services such as refuse and recycling collections operating, we will deploy those teams to assist HCC in the clearing of pavements, footpaths and roads.

Clearing snow and ice from pavements yourself

Anyone can clear snow and ice from the pavement outside their home or public spaces to prevent slips and falls. Don't be put off clearing paths because you're afraid someone will get injured. Remember, people walking on snow and ice have a responsibility to be careful themselves.

Follow the Met Office advice on how to clear snow and ice safely in The Snow Code


On our Flooding page you will find guidance and links to information about:

  • who to contact about various types of flooding
  • how to find out if you could be living in a flood risk area and register for flood warnings
  • how to make a flood plan and use sandbags properly
  • how to report a leak or flooding from the public highway.

If flooding is imminent, where possible, store contents on upper floors and if this is not possible, store on racking or pallets.

If you are a council tenant please use the link below for further advice on water pipes, bursts and flooding:


The council is responsible for the efficient management of trees in our ownership. Use the link for information about the council’s tree management and how to report a fallen tree.

Due to adverse weather, some trees could get damaged and become dangerous. If you see a fallen, split or uprooted tree, particularly in the vicinity of a public road, walkway or in a residential area, we would appreciate you reporting it to our Customer Service Centre on 01438 242242 during office hours, or 01438 314963 out of hours.

Keep Warm, Stay Well and get support

HertsHelp is a network of hundreds of community organisations working together. They can help you to get the practical support, guidance and information you need. Call 0300 123 4044 (local rate) and quote HOME1 Monday - Friday 8am to 6pm or email

Other useful websites

NHS Choices - keep warm, keep well

Red Cross - winter journey - fire safety in the winter - Winter-weather latest news and information