Severe weather

On this page you will find links to lots of useful information and advice about severe weather.

In the event of severe weather in Stevenage, despite our best efforts our services could be disrupted. We will issue updates on affected services on this webpage and through the Customer Service Centre, who can be contacted on 01438 242323. You can also Follow us on Twitter or Facebook for the latest information.

Current Service information

All services are operating normally

Be Prepared!

Use this link to The Met Office to get the latest forecasts and weather warnings.


On our Flooding page you will find guidance and links to information about:

  • who to contact about various types of flooding
  • how to find out if you could be living in a flood risk area and register for flood warnings
  • how to make a flood plan and use sandbags properly
  • how to report a leak or flooding from the public highway.

If flooding is imminent, where possible, store contents on upper floors and if this is not possible, store on racking or pallets.


The council is responsible for the efficient management of trees in our ownership. Information about the council’s tree management and how to report a fallen tree is on our webpage -Trees

Due to adverse weather, some trees could get damaged and become dangerous. If you see a fallen, split or uprooted tree, particularly in the vicinity of a public road, walkway or in a residential area, we would appreciate you reporting it to our Customer Service Centre on 01438 242242 during office hours, or 01438 314963 out of hours.

Power Cuts

Whoever you buy your electricity from, you can now call a free national power cut phone line – 105 – to report or get information about power cuts as well as report damage to electricity power lines and substations that could put you or someone else, in danger. As well as calling 105, there is more information on the website:

UK Power Networks own and maintain electricity cables and lines across London, the South East and East of England. There is a great deal of helpful information on the website about power generally and about power cuts. Use the link UK Power Networks - Power Cuts (you can also report a power cut here or find information about when the power will be back on) 

You can sign up for extra support during a power cut on UK Power’s ‘Priority Services Register’. (You can also register a family member or someone else you know who may need extra help).

General power cut tips from UK Power

  • Switch off all electrical appliances that shouldn’t be left unattended, ready for when the power comes back on
  • Unplug any expensive appliances until your power comes back on
  • Check to see if your neighbours are okay
  • Avoid opening the fridge or freezer door. Food can usually last up to 15 hours if you do this
  • Leave one light switched on, so you know when the power returns
  • Limit the use of your laptop or smart phone to retain battery power
  • Remember that many modern home phones, particularly cordless ones, may not work during a power cut
  • Wrap up warm
  • Make sure you always keep a torch and spare batteries handy