Help, advice and support

Advice and support

British Red Cross – 0344 871 11 11
A global charity for people in crisis

Carers in Herts – 01992 586969
Support for those who care for others.

Citizen’s Advice Bureau – 03444 111 444
Free, confidential and impartial advice to everyone on their rights and responsibilities

HertsHelp – 0300 123 4044
Service offering local advice, information and support

Support Line – 01738 765200
Confidential helping offering emotional support on any issue

Alcohol and drugs

CGL (Change, Grow, Live) – 01438 364495
Drug and alcohol service for those 18 and over.

Drinkline – 0300 123 1110
Free and confidential advice for those who are concerned about theirs or someone else’s drinking.

FRANK – 0300 123 6600
Free and confidential advice on drugs

No More Service – 01438 242242
Council service offering support to individuals whose lives are negatively affected by drugs, alcohol and/or offending.

The Living Room – 0300 365 0304
Free daytime abstinence-based community rehabilitation and group therapy for people suffering from addictions and their family members.

Black, minority and ethnic groups

Herts Black and Minority Ethnic Partnership - 01707 273567
Voice and support for the county's black and minority ethnic voluntary and community sector

Stevenage World Forum for Ethnic Communities – 01438 369600
A local group that addresses needs and aspirations of minority ethnic communities in Stevenage

Children and young people

Information and advice around issues of crime and also allows crime to be reported anonymously.

ChildLine – 0800 1111
Free, 24-hour counselling service for children under 18 provided by the NSPCC

One YMCA – 01438 844766
Charity for young people wanting to play an active role in the community

Youth Connexions – 01438 844766
Information, learning and support for young people aged 13-19 and up to 25 for young people with learning disabilities.

Crime and anti-social behaviour

Anti-social behaviour – 101
To report antisocial behaviour in a non-emergency situation

Crime Stoppers – 0800 555 111
Anonymous crime reporting charity helping to locate criminals

Suzy Lamplugh Trust – 020 7091 0014
Advice and support on personal and street safety

Counter terrorism

Anti-terrorist hotline – 0800 789 321
To report anything suspicious that could be related to terrorism

Domestic violence

Herts Domestic Violence Helpline – 08088 088 088
Free helpline for people that have been affected by domestic abuse


Equality and Human Rights Commission  - 0845 6046610
Working to eliminate discrimination, reduce inequality and protect human rights

Families and children

Home Start Stevenage  - 01438 367788
For people with at least one child under five, going through a difficult time

Stevenage Family Support Service  – 01438 317418
For children in need up to ten years of age, and their families who are experiencing difficulties

Relate  - 01462 679139
Advice, mediation and relationship counselling

Financial advice

Financial Ombudsman Service  – 0800 023 4567
Assistance in resolving complaints between consumers and financial businesses

Stepchange  – 0800 138 111
Debt charity offering debt advice and solutions

Gay, lesbian, bisexual and transgender

Stonewall  – 020 7593 1850
National organisation promoting the rights of gay men, lesbians and bisexual people


Herts Aid Stevenage  – 01438 310165
Practical and emotional support for people with HIV and AIDS

Kingsway Health Centre  – 0300 008 5522
Free and confidential sexual health services for residents of all ages

MIND  - 0300 123 3393
Mental health charity providing confidential support and advice on mental health

Sane  - 0300 304 7000
Mental health charity providing confidential support and advice to anybody affected by mental health, including family and friends

Smokefree Hertfordshire  – 01442 453 071
Support to help people quit smoking


Herts Young Homeless Group  – 08000 355 775
Support and emergency accommodation for 16-24 year olds who are homeless

Stevenage Haven  – 01438 354884
Shelter and support for single people experiencing homelessness in Stevenage

Older people

Community transport  – 01438 242712
Service helping people to get out and engage in activities outside the home

Herts Community Meals  – 0300 123 4042
Service providing meals delivered to your home


NSPCC  – 0808 800 5000
Help for adults concerned about the safety of a child

SBC Safeguarding  – 01438 242242
For anyone concerned about the welfare of a child or adult

Stalking and harassment

Paladin  – 0207 840 8960
Prevention and safety advice on harassment and stalking

Victims of crime

Hertfordshire Beacon  – 03000 11 55 55
Gateway to victim services available in Hertfordshire

Road Victims Trust  – 01462 441552
Support for those that have been affected by fatal road collisions

Victim Support  – 0845 3030 900
National organisation offering wide range of support to victims of crime

Contact details

Community Safety
Stevenage Borough Council
Daneshill House